American Chess Equipment believes in the quality of our games and stands fully behind our products.
If the customer receives a product that is defective or damaged, he/she must notify American Chess Equipment via email (firstname.lastname@example.org) immediately and no longer than 7 days from the time the package is received, and we will send a replacement at our cost.
If a package is marked DELIVERED by carrier but is not received by the customer, the customer must notify American Chess Equipment via email (email@example.com) immediately and no longer than 7 days from the time the package is marked DELIVERED.
Undamaged/unused products, purchased in November or December, may be returned within 45 days from the customer's receipt of the product for a refund less the original shipping charges.
All other undamaged/unused products returned within 30 days from the customer's receipt of the product may be refunded less the original shipping charges.
Return shipping charges are the responsibility of the customer except in the case of defective merchandise or a shipping error.
Customized/Laser Engraved/ or Personalized items cannot be returned.
American Chess Equipment does not charge a restocking/repackaging fee.
Items should be returned in their original packaging in accordance with UPS insurance terms and conditions. UPS may inspect damaged packaging if necessary.
Refunds are typically processed within one week from when the package is returned to us.
Please email us if you would like to return your order. Be sure to include details regarding reason for returning items.