RETURNS
- American Chess Equipment believes in the quality of our games and stands fully behind our products.
- If the customer receives a product that is defective or damaged, he/she must notify American Chess Equipment via email (sales@woodexpressions.com) immediately and no longer than 7 days from the time the package is received, and we will send a replacement at our cost.
- If a package is marked DELIVERED by carrier but is not received by the customer, the customer must notify American Chess Equipment via email (sales@woodexpressions.com) immediately and no longer than 7 days from the time the package is marked DELIVERED.
- Undamaged/unused products, purchased in November or December, may be returned within 45 days from the customer's receipt of the product for a refund less the original shipping charges.
- All other undamaged/unused products returned within 30 days from the customer's receipt of the product may be refunded less the original shipping charges.
- Return shipping charges are the responsibility of the customer except in the case of defective merchandise or a shipping error.
- Customized/Laser Engraved/ or Personalized items cannot be returned.
- American Chess Equipment does not charge a restocking/repackaging fee.
- Items should be returned in their original packaging in accordance with UPS insurance terms and conditions. UPS may inspect damaged packaging if necessary.
- Refunds are typically processed within one week from when the package is returned to us.
- Please email us if you would like to return your order. Be sure to include details regarding reason for returning items.